ParentSquare for Families

Any parent/caregiver, staff member, or student in grades 9-12 can simply log into ParentSquare using their MSDWC email account to get started. Go to parentsquare.com then click "sign in with Google." Or, download the app from Apple or Google.

Periodically, the district or your school will send activation reminders to parents who have not activated their ParentSquare accounts.

1. Open the invitation email or text. Click Activate your account or tap the link to activate your account.

2. Create a Password for your ParentSquare account and click Register.

3. Click Confirm for your phone number and/or email. A verification code will be sent to the email or phone number.

4. Enter the verification code to confirm.

5. Confirm your child or children by clicking Confirm. Use “Not My Child” if a child listed is not associated with yours.

6. Select "Yes, This is Me" when you have confirmed your contact information and child(ren) associated with your account.

7. If you are both a parent and staff member, and you are asked to "merge accounts," please do so.

1. Check your spam folder to see if any ParentSquare messages ended up there, and mark them as “Not Spam.” 

2. Add donotreply@parentsquare.com to your email contacts so your server recognizes our messages. 

3. If you still are not receiving emails, please contact support@parentsquare.com so they can assist you.

You may have accidentally blocked text messages from ParentSquare from your phone.

• Text “START” to 66458 to re-enable your text messages.

• If the problem continues, contact your school administrator for assistance.

If you blocked texts because you received too many of them, you can instead adjust your notification settings. Select "off" or "digest."

If you are missing a child/school, it may be because:

• Your contact information does not match what we have in Skyward.

• You have more than one ParentSquare account with different contact information

To add a child or school:

Update your contact information in Skyward and make sure it is the same for all your children.

Staff Members Who Are Also Parents

As a staff member and a parent, you will be able to have both your staff contacts and your parent contacts linked to the same account.

• If you have a district-issued staff email on your staff record and a personal email address on your parent record, multiple accounts may have been created for you.

• If you already have the same phone listed on your staff and parent accounts, your accounts can be easily linked. The accounts will merge automatically once you complete the verification process and confirm both accounts. After this, both emails will be listed on your account, but you will be required to use your staff email to log in.

• If you already have separate registered accounts under different emails/phones, you can use the Combine Account option to merge them together.

• Parents and students: Update your contact information in Skyward. It will automatically sync with ParentSquare overnight.

• Staff: Update your contact information in Skyward.

ParentSquare has accounts for caregivers marked as the guardians in Skyward. Please check with your student’s school to verify how the parent is listed in Skyward

If the additional parent is not listed as a guardian, the parent can request to be added by contacting the child's school.

A front-desk staff member at the school can make changes in Skyward. The changes will take effect within 24 hours.  

1. Go to parentsquare.com and on the login page click “Forgot Password.”

2. Put in your email or phone number and you will be sent a link to reset your password.

ParentSquare will automatically appear in the set language of a user's device, but you also have the option to change the language.

Change your language on a web browser:

1. From Home, click your name at the top-right and select My Account.

2. On the left, select Language Settings.

3. Click the drop-down menu and select your language and click Save.

Change your language from the phone app:

1. From Home, tap the Menu (triple bars) on the top-left.

2. Select Account.

3. Select Preferences.

4. Select Language.

5. Scroll through the list and tap on your language.

Here is a help article on how to change your language settings.

If you and your spouse/co-parent share an email address, only one of you will be able to log in to ParentSquare using that email address. The other person should use their cell phone number to log on.

We recommend that each parent/guardian have their own cell phone or email for emergency situations. You can update your contact information in Skyward.

If you do not want to be notified of all messages instantly, we advise you to change your notification settings.

You have three options for how often you receive notifications on the platform via text, app alert, or email:

• Instant: Receive all messages instantly

• Digest: Receive all messages together in one daily communication around 6 PM.*

• Off: No notifications are sent.*

*Please note: Regardless of your notification settings, you will continue to receive emergency notifications instantly. These notifications can be sent in the following ways: 1) A “Post” that is set to send immediately; 2) A Smart Alert or 3) An Urgent Alert. In addition, Direct Messages can still be received.

Note: you cannot turn off Urgent Alerts & Notices; this includes attendance notices.

Change Notification Settings on Mobile App

1. From Home, tap the Menu (triple bars) on the top left.

2. Select Account.

3. Select Notifications.

4. Use the toggle to turn on or odd notifications by email, text, and app.

5. Select Instant or Digest for email, text, or app.

Change Notification Settings on Web Browser

1. From Home, click your name in the top-right corner and select My Account.

2. Select Notification Settings on the left.

3. Choose your preferred Notification Settings for General Announcements & Messages (Off, Instant or Digest) and School Alerts (On or Off).

Help Article About Notification Settings

Contact your child’s teacher privately by using the direct messaging tool. 

1. On the web, you can click “Messages” in the left sidebar and start a direct conversation by clicking “New Message”. On the ParentSquare App, you can tap on “+” sign to start a new message. 

2. You will see their child’s teacher and group owners in the quick-select recipients’ box at the top of the page. Or, you can type the first three letters of a name in the recipient box for other users to auto-populate. 

3. From here, you can send a direct message to your child’s teacher that only you and the teacher can see. You can also send messages to other staff members at the school, such as your child’s coaches and club leaders.

Here is a link to our help page on direct messaging.

In order to change your sign-up, you must delete your existing sign-up and sign up again for the correct slot. To delete your sign-up, hover your mouse over your name and you will see a trash can appear to the right of your name. Click on the trash can and your sign-up will be removed. Then, you can click on the “Sign Up” button that corresponds with the correct slot.

If your plans change and you would like to change your RSVP, click on “Sign Ups and RSVPs” under the participation tab in the left sidebar. On this page, find the event that you had previously sent an RSVP for and click the green button that says “Change my RSVP” on the right side.

Sometimes, non-parents get messages from a school using ParentSquare.

• ParentSquare synchronizes with each school’s internal student information database. It contains contact details provided by families (on forms, during enrollment, etc.)

• Most likely a parent or staff member made a typo, and there is incorrect contact data for a parent or student that matches a real phone number or email!

• Only the school or district is authorized to update contact details. This maintains security and protects student privacy.

• Contact the school to have your contact information removed.